Privacy Policy

Welcome to our e-cigarette e-commerce website. At HealVape, we place the highest importance on protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data, as well as the rights you are entitled to.

1. Scope of Application

This Privacy Policy applies to all data collected and used during your interactions with our website (including desktop, mobile, and mini-program platforms)—such as registering, browsing, placing orders, and participating in promotional activities. It does not apply to third-party websites or services accessed via external links.

2. Information We Collect

Information You Provide Voluntarily

  • Registration & Account Info: Mobile number, email, login password, nickname, etc.

  • Order & Transaction Info: Shipping address, order details, payment history, invoice title, etc.

  • Customer Service & Feedback Info: Online messages, product reviews, after-sales feedback, etc.

Automatically Collected Data

  • Device & Log Info: Device model, OS, browser type, IP address, access time, click actions, time spent on pages, etc.

  • Cookies & Similar Technologies: Used to maintain login sessions, remember preferences, analyze traffic, and prevent fraud.

Information from Third Parties
To ensure a smooth shopping experience, we work with authorized third-party service providers. These parties receive only the data necessary to perform their services and are required to safeguard your information.

3. How We Use Your Information

We only use your data for specific, lawful purposes, including with your consent where required:

  • Core Services: Account management, ordering, payments, deliveries, after-sales support

  • Security & Risk Control: Fraud detection, payment verification, transaction security

  • Marketing & Promotions: With your consent, we may send you coupons, promotions, or updates via SMS, email, or app notifications

  • User Experience Optimization: Analyze browsing and purchasing behavior to recommend relevant products

  • Legal Compliance: Fulfill legal and regulatory obligations (e.g. taxation, auditing, investigations)

4. Cookies & Similar Technologies

Purpose:

  • Maintain session state (e.g., auto-login, saved cart)

  • Record preferences (e.g., language, display settings)

  • Analyze site traffic and performance

Management:

  • You may block or delete cookies in your browser settings, but some functions may be affected.

  • A “Privacy Settings” section is provided on our site to allow you to disable personalized recommendations and advertising.

5. Sharing & Disclosure of Information

We do not disclose your personal data to unrelated third parties unless under the following circumstances:

  • With your consent or authorization

  • Partners: To facilitate payment, delivery, or customer service—only within the limits of the agreement

  • Legal Requirements: In accordance with applicable laws or to respond to legal, judicial, or regulatory authorities

  • Business Transfers: In case of mergers, acquisitions, or restructuring, data will remain protected under this policy

6. Data Security & Retention

Data Retention:

  • Personal data is retained in accordance with legal or business requirements, but no longer than 5 years.

  • Upon account deletion, related information will be promptly erased or anonymized.

Security Measures:

  • Transmission Encryption: Entire site protected via HTTPS/SSL

  • Storage Encryption: Sensitive data is encrypted during storage

  • Access Control: Internal access is tightly restricted and audited

  • Security Testing: Regular penetration testing and vulnerability scanning

7. Protection of Minors

Our site is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If we discover a minor has submitted data without guardian consent, we will delete it immediately.

8. Your Rights

In accordance with applicable laws, you may exercise the following rights through your account settings or by contacting our customer service:

  • Access & Portability: View or download your personal data

  • Correction: Update inaccurate or incomplete information

  • Deletion: Delete some or all of your personal data where not in conflict with legal obligations

  • Withdraw Consent: Opt out of marketing communications or withdraw prior data processing consents

9. Policy Updates

We may update this Privacy Policy from time to time due to legal, regulatory, or business changes. Any revisions will be posted on this page with an updated “Effective Date.” Continued use of our services indicates your acceptance of the revised policy.

10. Contact Us

If you have questions or feedback regarding this Privacy Policy, please reach out via:

Trust HealVape for a Safe and Secure Vaping Experience
Your trust matters to us. When you shop at HealVape, rest assured that your personal data is handled with care—ensuring a secure and enjoyable vaping journey.